I've said it here before and will say it again. It's not what you say, but how you say it. If the provider cancels, they should present two options to the client:
1. Full refund immediately.
2. Reschedule to a mutually agreeable date and time.
As for the tone at which the client responded, it's expected from a percentage of people. I worked customer service and retail for many years in my younger days. I was one of those that 100% didn't subscribe to the belief of "the customer is always right." You treat people the way you want to be treated and respect is earned not expected. Full Stop.
1. Full refund immediately.
2. Reschedule to a mutually agreeable date and time.
As for the tone at which the client responded, it's expected from a percentage of people. I worked customer service and retail for many years in my younger days. I was one of those that 100% didn't subscribe to the belief of "the customer is always right." You treat people the way you want to be treated and respect is earned not expected. Full Stop.
