This topic comes up far too often, but it’s one I think deserves a refresh every now and then: deposits. It's a subject that sparks mixed opinions, mostly...
This topic comes up far too often, but it’s one I think deserves a refresh every now and then: deposits. It's a subject that sparks mixed opinions, mostly because many of us have had bad experiences with them at one point or another. That said, we've all come to accept that deposits are essentially a standard part of the hobby now. Most providers require them, and those who don't usually reserve that courtesy for regular clients.
The biggest issue with deposits arises when cancellations happen—whether on our end or the provider's. The question then becomes: Should the deposit be refunded if the provider cancels the session? That’s a tough call.
The situation in question involves Kat Wilde, a provider who had to cancel a session because the roads were too icy to safely make it to her client. Considering the wave of blizzards we've been experiencing across the U.S. lately, this seems like a perfectly valid reason. Driving under those conditions is a risk no one should take—something I know firsthand. Instead of understanding Kat’s decision, however, the client suggested she take an Uber. In other words, a thinly veiled, “I don’t care. Get over here.”
When Kat decided to prioritize her safety and stay home, the client asked for his deposit back. Now, typically in these scenarios, a provider will reschedule rather than refund the deposit, as the session is still reserved despite the cancellation being on their end. However, this client wasn’t interested in rescheduling—he just wanted his money back. To her credit, Kat refunded the deposit.
Prior to doing so he client decided to insult Kat, call her out of her name, and make degrading comments about what she posted on her platform. Classy, shit.
Here’s my two cents: this guy was a dick. When Kat explained that the roads were too icy, his only response should have been, “I’m sorry to hear that. Would you like to reschedule?” That’s it. Nothing else needed to be said. There is absolutely no reason for anyone to risk their life just so someone else can get their rocks off.

Don’t get me wrong—this is a gray area. I understand where the client might be coming from. He just wanted his money back for a session that didn’t happen, and perhaps rescheduling wasn’t feasible for him. I get that. But in my opinion, I don’t expect to get a deposit back—ever.
For me, once a deposit is sent, I accept that it’s gone, regardless of what happens. Either I’ll reschedule the session, or I’ll take the loss and move on. Here’s an example: during my end-of-year extravaganza last year, I had booked Brianna Dymond as a replacement when one of my providers fell through—or so I thought. Things got complicated when I had to reschedule due to family obligations, and Brianna was gracious enough to accommodate me. But when I later found out my original provider was still available, I had to cancel my session with Brianna.
Now, I could have asked for my deposit back, made a scene, or acted like this client did, but I didn’t feel entitled to it. I knew I could’ve rescheduled with her for another time, but I also knew my schedule wouldn’t allow it. Instead, I sent Brianna a clear and polite email thanking her for her flexibility and letting her know the deposit was hers. I ended things on good terms, with no drama.
This situation with Kat feels like a gray area, but it’s hard to side with the client after seeing the way he disrespected her. There’s just no excuse for that kind of behavior, regardless of the circumstances. Deposits are a tricky subject, but courtesy and respect should always be non-negotiable.
The biggest issue with deposits arises when cancellations happen—whether on our end or the provider's. The question then becomes: Should the deposit be refunded if the provider cancels the session? That’s a tough call.The situation in question involves Kat Wilde, a provider who had to cancel a session because the roads were too icy to safely make it to her client. Considering the wave of blizzards we've been experiencing across the U.S. lately, this seems like a perfectly valid reason. Driving under those conditions is a risk no one should take—something I know firsthand. Instead of understanding Kat’s decision, however, the client suggested she take an Uber. In other words, a thinly veiled, “I don’t care. Get over here.”
When Kat decided to prioritize her safety and stay home, the client asked for his deposit back. Now, typically in these scenarios, a provider will reschedule rather than refund the deposit, as the session is still reserved despite the cancellation being on their end. However, this client wasn’t interested in rescheduling—he just wanted his money back. To her credit, Kat refunded the deposit.
Prior to doing so he client decided to insult Kat, call her out of her name, and make degrading comments about what she posted on her platform. Classy, shit.
Here’s my two cents: this guy was a dick. When Kat explained that the roads were too icy, his only response should have been, “I’m sorry to hear that. Would you like to reschedule?” That’s it. Nothing else needed to be said. There is absolutely no reason for anyone to risk their life just so someone else can get their rocks off.

Don’t get me wrong—this is a gray area. I understand where the client might be coming from. He just wanted his money back for a session that didn’t happen, and perhaps rescheduling wasn’t feasible for him. I get that. But in my opinion, I don’t expect to get a deposit back—ever.
For me, once a deposit is sent, I accept that it’s gone, regardless of what happens. Either I’ll reschedule the session, or I’ll take the loss and move on. Here’s an example: during my end-of-year extravaganza last year, I had booked Brianna Dymond as a replacement when one of my providers fell through—or so I thought. Things got complicated when I had to reschedule due to family obligations, and Brianna was gracious enough to accommodate me. But when I later found out my original provider was still available, I had to cancel my session with Brianna.
Now, I could have asked for my deposit back, made a scene, or acted like this client did, but I didn’t feel entitled to it. I knew I could’ve rescheduled with her for another time, but I also knew my schedule wouldn’t allow it. Instead, I sent Brianna a clear and polite email thanking her for her flexibility and letting her know the deposit was hers. I ended things on good terms, with no drama.
This situation with Kat feels like a gray area, but it’s hard to side with the client after seeing the way he disrespected her. There’s just no excuse for that kind of behavior, regardless of the circumstances. Deposits are a tricky subject, but courtesy and respect should always be non-negotiable.

